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ATSI TEST CALLS:
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Ever
wonder what a great call center
sounds like? These are the
actual test calls made to our
operators by the ATSI Award of
Excellence Program! This is why
ACT Teleservices has won the award
6 years in a row! Test
Call 1 Test
Call 2
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- From the start, our team
will work with you to fully understand your
objectives and program requirements.
- Our team will develop
detailed program specifications, customized
scripting and activity reports designed to
meet your objectives.
- We will work with you to
develop specific performance indicators that
will play a key role in our staffing,
reporting and monitoring Telephone Service
representatives to insure our strict focus
on your requirements.
- The TSR's answering your
calls are trained to handle your calls as a
seamless extension of your company.
Training begins with your participation
and/or guidance.
- Our Quality Assurance staff
will monitor your account activity, on an
on-going basis, and recommend changes to
improve your results.
Training:
All Telephone Service Representatives
employed at ACT Teleservices receive New
Hire Orientation training consisting of the
following: communication, listening, telephone
courtesy, customer service, technical
training, call control and hands-on systems
training. These skills are reinforced
throughout the training program. The focus is
then turned to client specific material.
Our staff will work with your company to
develop a training curriculum and a customized
training document. We
encourage clients to participate in training
prior to their program’s inception or as
supplemental training is necessary. Training
time is based on the degree of difficulty of
the program and the amount of information to
be disseminated.
Reporting:
Standard Reports are
provided to clients as part of the initial
set-up fees. Standard programming charges will
apply to the development of customized
reports. ACT Teleservices has the ability to
customize any reports desired.
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