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ACT Teleservices traces it's
roots back to 1955. Our humble beginnings
consisted of utilizing "cord boards" to
provide the 'best' service possible with
well-trained staff but very limited technology.
Today, ACT Teleservices is proud of our investment
in "cutting edge" call processing
systems but still relies mainly on the quality
performance and dedication of our people.
Our company is firmly committed to delivering the
highest quality value added service to our
clients. We believe that "our service
is only as good as the last call we answered...and
that we must earn our clients business every
day." This philosophy is the
cornerstone of all our services and has enable us
to win industry focus award for excellence. We strive daily to be the best
answering service.
In fact, on average our client calls are answered
with in 3 rings. Is this important to you?
It is to most of our clients and it is the main
reason why current clients refer over 40% of our
new clients to us.
A list of clients references
will be proudly presented. We urge you to contact
our references to verify the quality of our
services.
ACT Teleservices is truly a
unique answering service because of our people,
our process, and our technology. Our
Telephone Service representatives are trained to
handle each call in strict accordance with our
client's instructions. Our objective is to
handle each call in strict accordance with our
clients' customer service. In addition, our
commitment to use the latest messaging software
and hardware, united with comprehensive training,
we believe creates an unparalleled level of client
satisfaction.
ACT Teleservices operates 24
hours per day, 7 days a week and employs between
40 and 50 Telephone Service Representatives. Our
company operates on a system
consisting of the latest Call Center software and
hardware, which, united with thoroughly trained
Telephone Service Representatives, creates an
unparalleled level of customer satisfaction and
client longevity.
Video
of our Newington Call Center
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